All cancellation requests must be submitted in writing — by email to [email protected] or via WhatsApp — and must include your booking reference number. The cancellation date is the date AlaTourqo receives your written request.
| Notice Period | Refund |
|---|---|
| 30 or more days before departure | Full refund minus €250 administration fee |
| 8–29 days before departure | 50% of total tour price refunded |
| 7 or fewer days before departure | No refund — full tour price is non-refundable |
| No-show | No refund |
All passenger information (including passport details) must be submitted via your My Bookings dashboard no later than 21 days before departure.
Passenger name changes are permitted up to 21 days before departure at no extra charge. Name changes requested with fewer than 21 days remaining cannot be accommodated.
One free date change per booking is permitted, subject to availability, if requested at least 30 days before the original departure. Date changes within 30 days of departure are subject to a €50 per person administration fee. A date change is not a cancellation and does not entitle you to a refund.
You may transfer your booking to another person provided written notice is given at least 7 days before departure. Transfers are not possible with fewer than 7 days remaining.
If AlaTourqo cancels your tour (e.g. minimum of 6 participants not reached, or force majeure), you will be offered either a full refund of all amounts paid or an alternative departure date at no extra cost.
In cases of cancellation due to natural disasters, political unrest, pandemics or other events beyond our control, we will work to offer an alternative departure date. Standard cancellation fees may be waived at our discretion in such circumstances.
Travel insurance covering trip cancellation, medical emergencies and personal belongings is strongly recommended. AlaTourqo cannot be responsible for costs arising from the absence of adequate insurance.
Frühbucherrabatte und Benachrichtigungen über neue Touren — direkt in Ihr Postfach.
