Frequently Asked Questions

An account is created automatically when you book. You can use it to track your booking, upload passport documents and submit payment notifications via the My Bookings dashboard.

At the time of booking you provide your name, contact details and number of travellers. Full passenger details — including passport information — must be submitted via your dashboard no later than 21 days before departure. Failure to do so may prevent a passenger from joining the tour.

All prices are quoted per person, based on two people sharing a room. If you are travelling solo and require a single room, a single supplement applies — this is shown clearly during booking.

Yes. Children aged 2–12 years receive a discount on the applicable room rate. Infants under 2 travel free (no seat or bed allocated). Please state the number of children at the time of booking.

Yes. The person completing the booking form is the lead passenger. Details for other travellers can be added in the booking form or later via the dashboard.

Yes, provided written notice is given at least 7 days before departure. Both parties are jointly liable for any outstanding balance. Transfers cannot be made with fewer than 7 days remaining.

One free date change per booking is allowed, subject to availability, if requested at least 30 days before the original departure. Changes requested within 30 days of departure are subject to a €50 administration fee per person. A date change is not a cancellation and does not entitle you to a refund.

Yes — you will receive written confirmation by email after booking. Your tour voucher (proof of participation) is issued only once the full tour price has been paid. Entry to transport, accommodation and tour sites may be refused if the voucher has not been issued due to outstanding payment.

For bookings made within 30 days of departure, full payment is required at the time of booking, regardless of payment method.

All prices are in EUR (€). Bank transfer to our Enpara account is available — see Payment Info for official bank details. Please do not make any payment without first confirming details directly with our team.

Yes. AlaTourqo will never send bank account details via email, WhatsApp from unknown numbers, or through third parties. Our official payment details are published exclusively at alatourqo.com/payment-info. If you receive payment instructions from any other source, do not pay — contact us immediately.

After making your transfer, please submit a payment notification via the My Bookings dashboard and upload your receipt. Payments not accompanied by a receipt notification will not be processed.

Yes. A payment receipt is sent to your email after each confirmed payment. You can also access all receipts from your dashboard.

Send your cancellation request in writing to [email protected] or via WhatsApp, including your booking reference number. The date we receive your written request determines which refund period applies.

If AlaTourqo cancels your tour (e.g. minimum of 6 participants not reached, or force majeure), you will be offered either a full refund of all amounts paid or an alternative departure date at no extra cost. No further compensation is payable.

If you do not notify us and do not join the tour on the departure date, this is a no-show. No refund will be issued in this case.

In cases of cancellation due to natural disasters, political unrest, pandemics or other events beyond our control, we will work to offer an alternative departure date. Standard cancellation fees may be waived at our discretion.

Departures are guaranteed with a minimum of 6 participants. If a departure does not reach this number, you will be offered a full refund or an alternative date at no extra cost.

Yes. Please specify any dietary requirements (vegetarian, vegan, halal, gluten-free, allergies) at the time of booking. Türkiye generally has excellent options for most dietary needs.

Our tours involve moderate walking on uneven or cobbled terrain at some sites. There are no strenuous hikes. Any medical conditions or accessibility needs must be disclosed in writing at the time of booking.

Absolutely. Use the Custom Tour page to send us your requirements — destinations, group size, dates and budget. We will respond with a personalised proposal within 24 hours.

The local currency is the Turkish Lira (TRY). EUR and USD are widely accepted at tourist sites. ATMs are widely available and card payments are common throughout Türkiye.

Travel insurance is strongly recommended. We advise a policy covering medical expenses, trip cancellation and personal belongings. AlaTourqo cannot be held responsible for costs arising from the absence of adequate insurance.

A detailed packing list is included with your booking confirmation. Essentials: comfortable walking shoes, light layers for evenings, a scarf or shawl for mosque visits, sunscreen and a reusable water bottle.

April–June and September–October offer the most comfortable temperatures and fewer crowds. July–August are peak season with very high temperatures (35°C+). AlaTourqo runs tours from April through October.